My new shoes are very comfortable and are unique. People have noticed and remarked on them. Customer services were excellent but I didn't have the shipping process emailed to me as expected. I was only told when they had been shipped and when they had been delivered, which I obviously knew anyway! I had expected something more like Amazon tracking does, so maybe the info was a bit misleading about shipping, or maybe my assumption of the information was wrong. I would definitely buy another pair or shoesmorbootsfromthis company again.